Refund policy

Return Window

Returns are accepted within 30 days of delivery for unused items in their original packaging with all included bands, handles, anchors, straps, and pouches.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or does not match the written package contents on the product listing, contact wiskytoys@gmail.com within 30 days of delivery with your order number and a clear photo of the item and packaging. For verified fulfillment defects or damaged-on-arrival items, we cover return shipping or arrange a replacement or refund per applicable consumer protection rules.

Change-of-Mind Returns

For unused, unopened change-of-mind returns within 30 days of delivery, contact wiskytoys@gmail.com before shipping anything back so we can provide the correct return instructions and return address. Return shipping for change-of-mind returns is the buyer's responsibility. Approved change-of-mind returns are issued as store credit (or refunded via the original payment method where required by applicable law or payment-network rules).

Cancellations

An order can be cancelled before it enters fulfillment. Email wiskytoys@gmail.com with your order number as soon as possible if you need to cancel.